Common FAQs

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Common FAQs


You can pay monthly or for 1, 2, or 3 years upfront. If you decide to pre-pay, we give you some great discounts on our ongoing pricing. For example, a customer subscribed to a monthly plan set to cycle on the 2nd of the month will always be billed on the 2nd. A different customer, subscribed to that same plan starting on the 15th, will always is billed on the 15th.

Yes. We provide fast support 24x7x365. Get award-winning support 24/7 whenever you need via email, live chat, or phone.

Yes, you may set up any software that runs on PHP/MySQL or Perl. We also have an application catalog that will allow you to install over 300 commonly used applications in a few seconds.

Yes, your hosting comes packed with the world's number one control panel, cPanel. While each hosting control panel should offer the same fundamental features — management for domains, email, FTP, app installs, et cetera.

You can select between hosting in our UK or US-based facility. Also the facility delivers fantastic speeds worldwide, though for best performance we did recommend that during checkout you choose the facility closest to the majority of your visitors. You can moreover enable a free Cloudflare CDN from your control panel which will serve up static content such as images from over 100 worldwide locations serving all continents, speeding up service to your visitors wherever they are. Cloud-based hosting is great because it's more efficient and secure than others.

Yes you can upgrade at any time. If you are upgrading from Shared Hosting to Business Hosting we will need to migrate your account to a different server and will arrange a convenient time to do this for you with minimal downtime. Therefore the best way to upgrade your current web hosting plan is by upgrading it to a higher level keeping in mind the future expansion of the website.

The domain name you choose when purchasing your shared hosting package will be assigned to your account as the main domain. Accounts will be set up instantly after payment. You should receive a welcome email with instructions on getting started within a few minutes after making your payment.

Our multi-domain plans use one control panel login and so while they are perfect for hosting a number of your own sites, they are not right for reselling and we don't permit them to be used in this way. If you are looking to resell hosting or provide hosting to others, our reseller packages are more suitable and provide a much more robust solution for providing space to 3rd parties. Resellers buy a hosting plan; divide the resources to create their own packages.

You can see an overview of the security measures we have in place that keep our web hosting extremely secure. First, you need to be sure your web host is taking care of their servers to provide a secure environment. Be secure and make it your number priority.

Shell access or SSH is available free of charge on all of our hosting plans. This is a secured shell environment that is locked down to your specific hosting account. To enable it, please contact support after setting up your account. It can not only help you speed up certain tasks, but it also can give you access to do certain things that you cannot do within your cPanel. This is our selection of quality web hosting offers that allow advanced configuration through SSH access.

Yes, root access is available on any of our shared hosting plans. Having root access to the server gives you the ability to take full control of your server. As users with root access can do almost anything they want with the system, there are restrictions placed on its access.

We offer very competitive pricing on domain names that is often much cheaper than at further registrars. If you prefer, you can still host with Kualo and keep your domains at any registrar you choose. Don't worry; you can transfer your domain to another registrar. Every registrar offers a suite of features and services, such as privacy protection, web hosting and email.

For any possible reason, you are not satisfied with us; you will receive a full refund for the purchased hosting services within 30 days of the sign-up date. If you registered or transferred a domain name, these fees are non-refundable but you would be able to use your domain with any other provider. We offered a full money-back guarantee that applies to all Domain extensions and all Web Hosting plans.

Yes. All our plans come with an unlimited number of parked or alias domains. With Web Hosting Hub, you can add an unlimited number of domains to your account. If you needed to host more than one different website on your account, the further domain names would need to be added as addon domain names.

Not at this time. You can however use Linux based hosting regardless of the operating system you use on your own computer, whether it is Windows, Mac or Linux.

The majority of our customers use credit cards and PayPal to pay for their web hosting and services. We accept Visa, MasterCard, American Express, and PayPal. We do not support automated recurring billing via PayPal so if you are paying month-to-month we would strongly recommend using a credit or debit card.

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